Clinical Case Manager

Clinical Case Manager

Job Description:

            The Clinical Case Manager will provide positive behavior support (PBS) services, advocate for and coordinate individual programming; document individual progress through regularly scheduled reviews; coordinate services with outside agencies; provide case management services for assigned individuals; maintain individual related communication with all program staff; train program staff in the implementation of behavior treatment plans and protocols. In addition, is also responsible for developing, monitoring, and analyzing behavioral data.


  • Designs, implements, and monitors progress of behavioral management programs for participants. Completes progress notes on behavior programs.
  • Conducts formal observations of participants to collect baseline and other forms of data for assessment purposes; Completes behavioral assessments and summarizes findings.
  • Develop and monitor behavioral data on assigned participants. Make recommendations to program design and delivery to improve participant’s behavioral challenges.
  • Trains program staff in how to implement behavioral treatment plans and protocols; collect and analyze data for assessment and progress reports.
  • Develops and implements specialized skills groups and individualized programming based on participants Individual Support Plan goals and objectives.
  • Develop and assist program staff in implementation with behavioral strategies and crisis intervention plans and protocols.
  • Assist program staff when behavioral or social skills issues arise with participants.
  • Develop and conduct in-service activities regarding techniques for decreasing behavioral issues and increasing positive social skills.
  • Assists in the development of data collection systems utilized to record participants progress and completes accurate data documentation as required to record the progress of participants in reaching their goals and objectives.
  • Monitors data collection of program staff and analyzes data to make recommendations for treatment and programming.
  • Participate and assist in the intake process for new referrals, gathering clinical information and direct observation to determine if Community Based Day Services are appropriate.
  • Provides staff training in relation to the implementation of specific goals and objectives prescribed in the Individual Support Plans of participants. Assists teams in developing programming with clinically appropriate interventions and techniques.
  • Develop service plans for each individual on caseload.
  • Develop and monitor objectives and individual progress as it relates to specific goals.
  • Attend and contribute to all ISP/IEP and other meetings and periodic progress reviews.
  • Carry out and document contact for all individuals on caseload in accordance with Service Plan.
  • Maintain all required documentation for each case.
  • Maintain contact with all program staff providing services to individuals, appropriate agencies and persons.
  • Accomplish all other related duties as assigned.

Qualifications:  Master’s Degree in a relevant discipline such as Psychology, Applied Behavioral Analysis, or Special Education; clinical experience working with individuals with ID/D and writing behavior plans; competencies in behavior theory, practice in conjunction with experience; sound clinical judgement and commitment to continuous learning in PBS. Must be Medication Administration Program (MAP) certified, if not must be able to obtain within 60 days of hire. Proficiency with Microsoft office is required.

Supervision Given:  Not applicable.

Supervision Received:  The incumbent is supervised directly by the Director of Day Services or their designee.